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I always saw such "reviews" saying that the item has not arrived and I was thinking they mistakenly placed a review instead of a support request - now I understood what happens: I received a request for review, although the package tracking shows it's still stuck in some other country, almost a month after I paid for it - I *did* try to mail support again about my orders (none arrived at that time, 1 was eventually very late) but no response after 3 days & it's already weekend today. Shame.
Pretty stiff and hard to configure with the key smart