RETURN POLICY & WARRANTY
Cancelling an Order After Ordering
Orders are usually shipped in 24 hours or less, so you need to contact us immediately after placing your order so we can cancel it, then a full refund will be issued ASAP for you in the same payment method that you used to place your order. We cannot make any order come back to us after the shipment.
In order to have a refund for an order that is already shipped, you must refuse the package upon delivery or follow the "CHANGE OF MIND" procedure below. Please note that for the non-free shipment cases, the shipping fees can’t be refunded after the shipment
- Returns must be made within 30 days of customer receipt. After 30 days, we cannot offer you a refund or exchange.
- Items must be undamaged in order to be eligible for return or exchange.
- We don't issue refunds for items that were sent back to us unannounced.
To return your product, send the product back to us at 860 Bonnie Lane, ElkGrove Village, IL 60007, and email us the due tracking number at Orders@MyKeySmart.com, Customers must pay additional shipping and handling charges. We’ll issue your refund or ship you the desired product as soon as the package gets back to us.
KeySmart MAX and Pro Restocking Fee
If you return your KeySmart Max and Pro after linking it to your phone, we will have to charge you a 15% restocking fee. We apologize for this fee, but after you sync the unit to your phone we are unable to resell it as it is impossible to unlink an already synced unit.
Mystery Pouch Sale Not Eligible For Returns
Because of the nature of the mystery pouch returns will not be accepted.
All new KeySmarts purchased at www.GetKeySmart.com come with a 2-year warranty.
If your KeySmart breaks under normal wear and tear within 2 years of purchase, we will replace it for you.
To claim your warranty please email Orders@MyKeySmart.com with:
- Your Order Number or e-mail address (If you can't find it that is OK... we should be able to locate it in our system)
- Pictures of Your Broken KeySmart
- A Brief Description of How Your KeySmart Broke (This information helps us to keep improving the design of the KeySmart)
Unfortunately, customs fees are subject to the buyer; we will not be able to assist with customs fees. Please check with your customs department prior to purchasing for additional information.
After your return is approved, a refund will be applied to your credit card or original method of payment within a week.
Late or Missing Refunds
Please contact your bank and then the credit card company if your refund has not been posted after a week. It may take some time before your refund is officially posted.
If they can't help you, please contact us at Orders@MyKeySmart.com.
If approved, sale items will be refunded at the sale price.
We accept exchanges of undamaged items within 30 days of the customer's receipt. Customers must pay additional shipping and handling charges. Please send us an email at Orders@MyKeySmart.com, and we will provide you with a return address.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Item Lost or Never Arrived
We send you a tracking number at the stage of dispatch to the email address you registered when ordering. Our delivery methods can take up to 25 working days, however in peak times such as Christmas and during lockdowns this can extend some more days.
If the item has not arrived after 25 working days or your tracking says it is lost please contact the courier with your tracking number, once you have done this please contact us by any of our channels at the "contact us" section and we will liaise with the courier to see if it is lost and will send a replacement as soon as we identify if there was any issue with the carrier. You can at this point also request the item be refunded. "
If you have any questions concerning our return policy, please contact us at any of our channels found at the "contact us" section of this website.